The edges of the quilt were not stitched together properly and had opened up in multiple places. I asked for the product to be returned and refunded but Tontine provided a store credit instead which means that I would need to purchase another product from them which is not ideal at all… It is worth noting that my complaint was dealt with very efficiently - good customer service.
Hi Rui Jie, Thank you for your feedback. We're sorry to hear that the quilt you received had stitching issues and that the resolution didn't meet your expectations. We always aim to provide high-quality products, and we truly appreciate you bringing this to our attention. We strive to ensure that customers are supported with a refund for any defective items. We're glad to hear that our customer service was able to assist efficiently, but we apologise that the solution wasn't ideal for you. If you have any further concerns or need assistance with a future order, please feel free to reach out.